Voice communication is still at the top of the heap of communication pathways like SMS, instant chat and even video so common nowadays in enterprise communications. Enterprises that have large scale operations with branches in various locations need fast, responsive IP PBX communication set up with accountability built in along with reports. The hosted multi-tenant IP PBX solution is just perfect.
1. Unified communication, separate accounting
Hosted multi-tenant IP PBX software came about to serve the needs of VoIP service providers that needed to add additional lines of business. They could offer IPPBX as a service to their business clients and monetize operations. The concept is to serve hundreds of customers and yet keep each one’s account separate with facility of billing, rates and monitoring. The same concept can be transplanted to enterprise operations that have multiple branches in one or different countries. The VoIP based multi-tenant hosted IPPBX software integrates seamlessly into the enterprise, offers a unified communication platform and yet keeps each branch operation distinctively separate. It is possible for the head office to maintain separate accounting heads for each branch that is part of the unified IPPBX system.
2. Better customer experience
These days the buzz words are customer experience. One side of the coin of multi-tenant PBX is that each branch operation is in a distinct channel. The other side is unified communication and centralized database. Picture a scenario where a caller dials into an IVR of a local branch or talks to a local representative and the IPPBX system fetches data from the central data repository at the head office. Everything goes off smooth and fast for the caller.
3. Multi-channel, multiple features
Take customer experience a farther along the road by choosing multi-tenant IPPBX with included IVR, social media and WebRTC facilities apart the standard routine set of features. Intelligent AI powered IVRs can have language recognition and translation facility besides being smart enough to fetch data and connect to an agent if it “senses” that the caller wants to talk to a human. WebRTC allows audio and video chats and conferences that can enhance customer experiences in several different ways. It can facilitate a convincing presentation leading to conversion in the first meeting or resolution of issues with video chat and conference. Since social media is so much in use, a line to Facebook and Twitter included in the IPPBX can work wonders for customer experience. The beauty of multi-tenant is that the administrator can enable or disable features as may be needed.
4. Easy setup and relocation
If the head office or branch office relocates then transferring a standard PSTN PBX can involve considerable delay. Hosted Multi-tenant IPPBX software, by its very nature, is easy to setup and operate. It takes an hour or so. With WebRTC inclusion, one may not even have to buy IP Phones or IP routers but if they exist, they can be incorporated with ease. Mobility is another attractive feature allowing executives to make use of the system while on the go. Should a branch office or head office relocate, the system can be up and running in no time. Communication disruption is minimal, assuming you have chosen a service provider with strong support philosophy.
5. Cost
Last but not least is cost. A standard hardware IPPBX involves dozens of hardware items, wires and space. These add to costs. Hosted IPPBX is simple in the extreme in terms of hardware. A new installation may comprise of just servers and PCs with video camera, headset and microphone and porting to mobiles. Existing setups can do away with IP hardware or just integrate them into the multi-tenant setup. Either way, there are major cost reductions. It also costs less to use since local and international tariffs may be on par and the system automatically activates least cost routing. It is hosted so you do not pay anything up front. Pay as you use, ramp up or scale down and control costs while raising communications to the highest level.