WebRTC is gaining traction since it first put in an appearance a couple of years ago. Given its obvious advantages in that it works on a capable browser and does not need users to download software, it

Conferencing is something businesses simply cannot do without. If you are considering purchase of conferencing solution then this brief guide should help you. It is not about brands but about features

Hospitality is a confluence of various services covering travel, accommodation, catering, tourism and it may even include entertainment. Even within each there are several sub-categories. For instance,

The recent imbroglio caused by an Israeli company compromising Indian Whatsapp accounts underlines the fact that even end to end encryption offered by freeware communication solutions are simply not enough.

Call centers can take their pick of call center software but it is not easy given the variety of solutions available from top brands and from challengers such as Hodusoft. If you are thinking of starting

The common concept of IVR is a system for customers to call and try to find a measure of self-service. IVR solutions can do more if they are properly designed and adapted to the ecosystem in which they

In order to understand how IP PBX software works for the IT industry one must understand how the industry itself works. A typical IT Industry Scenario The buzzwords in IT are offshore and outsource. You

A session border controller can best be described as an appliance that sits at the edge of networks. It provides an additional layer of security over the core SIP network and, at the same time, facilitates

It is not easy to state which web conferencing software is the best. Your defining parameter may vary. For some, free conferencing software is the best since they do not need much. For others, it may be

No, this is not a head to head comparison of IVR packages, free or otherwise, available in the USA and elsewhere or what makes them the best. What is best in IVR can be a subjective matter. Instead, take

VoIP based IP PBX software has a host of features and one of them is the BLF (busy lamp field). The function of the BLF is to show if an extension is busy or if it is available. Various colored lights

It comes as no surprise that even the most fastidious German businesses are quietly migrating to VoIP communications. The benefits and advantages are too glaringly obvious to ignore. VoIP solution, one

Asterisk is one of the most widely used open source platforms for a host of communication solutions, especially IP PBX. It is flexible and lends itself easily to adaptation. The asterisk platform is evolving

Audio-video conferencing is fast becoming the norm for day to day interaction between staff members and with vendors as well as customers. Quality of video is important but that of audio is even more so.

IVRs have a coherent, focused purpose: self service. They are supposed to let callers handle issues without human interaction as far as possible but that distancing itself can distance customers when it

Keep it short. Keep it sweet. That is short messaging for you. It works. No one has time or patience to listen to live callers. Send messages to your targets’ mobile phones. Recipients check all messages

Choosing IVR for hotels is much the same like buying a product. You look at the specs, performance and reviews before zeroing in on a vendor of IVR solution. Then again you have the analogy of the way

Voice communication is still at the top of the heap of communication pathways like SMS, instant chat and even video so common nowadays in enterprise communications. Enterprises that have large scale operations

When one talks about the best video conferencing software for 2019 it is an easy matter to compare all the free and paid solutions out there. There are about a dozen names like Skype, for instance, that

Customer satisfaction is of paramount importance in the current competitive digital transformation scenario. In this perspective the call center and its software play a crucial role in customer experience.