We get a small burst of new tickets that need to be prioritised, so I open up the first email. Background: I work for a small-ish CRM company as a support analyst (fancy term for 1st/2nd line support). We had to email them back essentially saying "yeah us neither." This happened last week, while I was working through tickets as normal. We don't have the ability to zoom and enhance like on crime shows! Our customers are usually between 50 and 500 users. Additional Notes: Sorry, can't read the screenshot.
