Is it smoking yet? Wait... what??? The ribbon was spinning so fast against the print head that it actually started to smoke. That was the last time I ever used that particular phrase. On one such occasion,

The hard way to connect a second monitor The contractor came out and spent 45 minutes trying various ways to get the second monitor to plug in the computer, but nothing they did worked. I went back to

Did you read the email? When reactivating a user who lapsed for this reason, they HAVE TO login that day, or they get deactivated that night by the work flow. So when I reactivate, I always send a user

How do people not notice/clue in? ** Bonus Story: Another user submitted a ticket because they rebooted and could no longer access a shared drive as they needed the admin login credentials. I truly don't

It's happening again - only your device isn't working! Clinical specialist says sure, walks in, moves the unit so the data cable has slack. My next visit happens to be when the site is using the unit in

Rescuing a client’s hard drive is the best feeling! Redoing the file would have taken at least 10 hours and I’m sure there’s other important stuff on that hard drive. I was so happy I got to tell her that

Well there's your problem! Except that in the server rack right next to next to the document server was the accounts server which had 36Gb, albeit fewer of them. The server room was a small room in the

The best part of teaching Computers I included keyboard shortcuts in Computer lessons to embed the idea that things could be faster if you learnt them. He didn't know about keyboard shortcuts and I showed

What do you mean they changed the font? If you printed a 3 page document on one printer and then reprinted page 3 on the new printer, you could see the difference. The HP salesman was confused that we

Security Incident People enter the passwords wrong, account gets locked, uncheck a box that says it's locked and they are good to go. Any time something suspicious happened we had to fill out an incident

Like, how did you even manage that? Because we are an international company with a complex and super secret box of network resources, Steph needed access to our vpn. "Ok, first, open up zoom and send

Fortunately she had a niece Now that Auntie has the phone connected, I have to walk her through navigating her computer to upload the pictures. It's the last thing I want to do, but I'm about ready to

Leaving everything to your future You. I received a ticket back in 2019 where a customer wanted to include search by voice for their webstore. > * In the company I work, URLs to our services include

Bought the wrong software and don't want to admit you made a mistake? Cool; pay 5x as much and lose your job. Configuring a backup job and installing software are two different tasks that need two different

"But where are the scanners?". When a store doesn't understand how multifunctional printer/scanners work... $Customer: Yes that's exactly the model we ordered $Me: ... ok (confused), but sir

Long range WiFi! Sure! *Does modem test* $Me: Ok, your modem seems fine and connected to the internet. You see, technically the wireless signal from your modem goes about 10-15 meters. I thought I had

Thunka-Thunka-Thunka As I walked toward the door, he asked what he should do and I told him to rebox the computer and send it back to the manufacturer. I asked him again what the noise was, a bit worried

"Ex Military Intelligence" Can't figure out why she doesn't have internet. Ask the shop guy to tell me whats up in the network room. But I also know plenty of vets that don't feel the need to

A short struggle involving screenshots We get a small burst of new tickets that need to be prioritised, so I open up the first email. Background: I work for a small-ish CRM company as a support analyst

Call the exterminator! As it always goes, some of the people deploying caseworkers didn’t get the memo about how the site worked and the qualifications needed to come work with us. Me: Just type what’s