Mistakes of salespeople, when to broadcast lack of confidence? A suspicious customer, a salesman's self-confidence, to convey confidence
Suspicious client, when to broadcast insecurity, to broadcast self-confidence, salesman's credibility, salesman's self-confidence, client's suspicion, psychotherapist, cognitive behavioral therapist
Hello everyone This time I want to talk about another topic in the process of persuading customers and sales to customers and the subject is the self-confidence of the seller. And the question is whether it is really good and should the seller be self-confident? So assuming that the customer does not want to be cheated, then of course when the seller says certain information and he needs to broadcast to the client that what he says is true, usually when someone says something right is usually self-confident person who is not sure of himself sounds hesitant etc. because he is lying or that It is not certain that he is right, usually when a person thinks that what he says is true then he spoke with confidence.
Please note I did not say as a person saying something right He speaks confidently but when he thinks that what he says is true he speaks with confidence, it may be that a person is wrong but because he thinks it is true to you he spoke confidently although this is not necessarily true. Either way, when the seller tells the customer certain information, he should send the customer that he is sure that what he says is true, if not to actually tell the customer, "Listen, you're not sure you're going to buy the right product because maybe the seller is lying to you."
However, despite teaching people, salespeople to broadcast confidence and to communicate that they are confident, etc. In the process of sale, however, one must know that although on the one hand the self-confidence of the seller transmits to the customer a kind of trust, a kind of truth. I say it's true that people who lie do not speak confidently. Nevertheless, one must know that sometimes it is precisely the seller's self-confidence that conveys a kind of lie. And why is the world talking the most about security? For example, a robot, a robot programmed it to say something specific, and he would say this thing just as he was told to say it, and even if he did not blink, he would not express a tiny drop of doubt. Because he is a robot and does not care if it's true or false he just says what he used to say.
For example, let's say they study the testimony of two people and tell him, "What did you see?" And ask the other person "What did you see?" They are asked separately and they say a similar story almost verbatim, what do they understand? If they used almost word for word for those phrases probably someone had taught them what to say otherwise how could they have left word for word for the same thing. What am I trying to say? That many times the salesperson he speaks confidently and it actually shows a lack of confidence or rather it is suspicious because because he speaks confidently something here sounds suspicious it is as if he is broadcasting to the client "This person learned these sentences by heart and he repeats them and it does not bother him if it True or false he just says these sentences because he says these sentences.
And what to do that sometimes in life is not black and white, that is not everything or that it is suitable for the customer or it is not suitable for the customer not everything or that the customer needs it or he does not need it so if the seller will speak excess security "Yes you need this and that, It's right for you and for you and it's worth it "It actually can create the opposite action. There are people who can be tempted and buy the product that the seller spoke with confidence. However there is also the aspect of people that they will say "the moment he talks in over-confidence about things he can not be sure of." And precisely this will convey a lack of credibility and even if the product is good Causes the customer to suspect that they may be trying to screw him, and therefore a clear separation must be made between what the seller says about the product. For example, this product has 5 years warranty. Say it confidently if it has 5 years warranty, really? So say "He has 5 years of responsibility" with confidence, what do you hesitate with confidence. Is this product really received this year the best grade in its category? Yes,
But there are things you can not be sure of and even if you are sure where the customer is not sure you can be sure of them or the customer thinks you can not be sure of them. For example, when the product is suitable for the customer, for example, this product will do good to the customer. For example, every other trick when you are a salesperson sometimes tries to lie to the customer because you are not sure about it, so why are you talking with confidence? So from a certain point of view, we say that a customer is debating, "Is this product suitable for me or not?" The seller tells him confidently "yes it suits you" confidently, from this particular perspective he buys the customer "because the seller told me confidently that it suited me", from another aspect "what this seller is confusing the mind from where he is, what he says yes it suits you why Is there a situation where he will say that this product does not suit me? "
Even if this product suits the fact that the seller spoke confidently about things not to the point that he was not supposed to convey confidence, he actually made the customer feel that the seller was trying to deceive him from the fact that he Talking too much with confidence about things he was not supposed to talk to about security. Sometimes the client has a dilemma and the seller should know how to contain the client's dilemma and identify with the client's hesitations and to communicate to the client that he agrees with his supplier. Sometimes the customer is deliberating and in order to close the sale we have to talk to the client with the confidence of the customer. , The client is not sure either way, but we want to talk confidently that because if we stay in the dilemma of the client may be that this deal will run away.
At the same time, the customer in his subconscious says, "What does this seller confuse the brain? What does he not understand? There is a dilemma here as to what he is doing. Do not understand the doubt, this seller just trying to sell and not understand from the right and left. " Ok so the same thing now from the opposite side, what does that mean from the opposite side? This means that the customer as a customer when trying to sell you a product you have to note that sometimes the seller speaks confidently and speaks with confidence only because he cheats you, he is not really sure of that he just told him to talk confidently and sometimes can be familiar speaks but insecure he only transmits a lack of confidence But on the other hand he is sure he wants to sell you, he just makes you a trick that seems to be insecure and he is very confident and tries to sell you something so that the insecurity is not always expressing insecurity and security ...