Customer: "Hi have you got a problem with your Internet?"
Me: "What do you mean?"
Customer: "I cant get on the site from my favourites, it says insecure site."
Me: "Ah that means they either issue their own certificate, or the certificate has expired."
Customer: "Well its not done that before, I only used it the other day!"
Me: "Things change."
Customer: "What do I do?"
Me: "It should say something like get me out of here or continue but not recommended."
Customer: "It says continue not recommended in brackets."
Me: "There you go click on that."
Customer: "You sure its not your servers?"
Me: "No its nothing to do with us, we are not the Internet"
Customer: "We get our Internet from you though?"
Me: "No you access the Internet via us, what you and everyone does on the Internet is not our responsibility."
Customer: "Well I cant be doing with this every day who do I speak to about it?"
Me: "The sites owner?"
Customer: "Surly you should tell them its broken?"
Me: "No we don't use that site as I say it's nothing to do with us."
Customer: "So will this happen every time I go on there?"
Me: "Probably, at least until they sort the certificate out."
Customer: "I cant be doing with this!"
Neither can I.
P.S. I should point out that at the time of originally writing this ISP's [in the UK] were not responsible for what you viewed on the web.
Originally Posted: 10/09/2010
Pete
