Twitch.... twitch.. reminds me of the guy 10 years ago who agreed for emergency per hour service to remove spyware and viruses from his computer, and demanded we keep all his programs and data intact... 5 hours of removing a nasty worm (at 100 dollars an hour), he balked at the price and said he could buy a new computer for a bit more than that... THEN said why we didn't do our 199.95 os reinstall and tweak package instead and he really didn't care about the data..