Understand - Prepare and take action Cold calling is not about opening the phone book anymore and calling anyone and by luck just seeing what happens, maybe this was the case in the 80s, but trust me,

Before anyone can effectively make a cold call YOU have to know a few key basics. You have to be in the right head space (No fears or doubts - No limiting beliefs) You have to be absolutely clear about

Ok, so i'm sure most of you think that working in a Call Centre is an easy job. You sit down, take calls from people who want to speak to you for whatever reason and have an easy day. YOU WOULD BE COMPLETELY

Introduction Clive sat opposite me in the call centre where we sold home, motor and a few other insurance-type things. As a look of panic spread across his weary face, I thought I’d best prick up my ears